Returns, exchanges, or store Credit:

Generally I hope that people will be over the moon with pieces. I do my best to provide all of the dimension information in each listing, as well as photos for size reference and I ask that customers take the time to read these details. That said, In the case that this just isn't the one for you, I absolutely want everyone to be beyond happy and Im committed to to my best to offer reasonable solution options:

Returns

To cover some of my costs and time for shipping, insurance, sizing, listing, and advertising which also includes the credit card fees that I have to absorb based on the payment method you used, a piece can be returned for a reasonable fee of 8%. As a small business I cannot offer full refunds.

Exchanges 

If you feel you still would love to have your perfect Angel Alchemy piece, but the piece you ordered just isn't quite it, I'm happy to absorb these return fees and process a full refund for store credit. In this case, a digital gift card will be issued for you.

Return shipping policy

The policy lasts 7 days. Please post mark your return within this time. If you chose not to insure it and It happened to get lost in the mail, I wouldn't be able to process a return until hopefully the item was recovered and received so I recommend insuring it just in case. 

To be eligible for a return, please send your piece pack in the same condition that you received it.

Once your return is received, we will send you an email to notify you that we have received your returned item, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. (depending on your bank and or credit card company)

I will send proof of the refund in process. Please contact your bank and credit card about any possible delays in the return of your funds as processing times vary and may not be immediate. If you have done so and still need help, feel free to reach out to mandi@angelalchemyjewelry.com

 

Return shipping address

To return your product, please mail to:

 

Amanda Marshall

P.O. Box 1682,

Makawao HI 96768,

United States